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Terms and Conditions of Dida Boža Web Shop

Payment Methods

We accept Amex, Visa, Mastercard and Diners credit cards, PayPal, with cash on delivery or bank transfer.

Payment methode cash on delivery is possible only for goods delivered in Croatia. Addition on delivery price for cash on delivery payment methode is 6,25 kunas with VAT included.

 

American ExpressDiners Club InternationalVisaMasterCardMaestroMasterCard® SecureCode™Verified By Visa

Delivery

Delivery is being provided by GLS service to all of the countried within the European Union. Customers pay for the delivery expenses. Please note that specified delivery periods are estimates and pertain to the working days of the week.

Table: Delivery schedule.

The information is for informative purposes only and the supplier is not legally obliged to follow through with the proposed shipping deadlines.

 

ZoneCountryWorking days / Total
 Croatia3
 Croatian islands6
Zone 1Slovenia, Hungary5
Zone 1Slovakia, Austria, Czech Republic7
Zone 2Poland, Germany7
Zone 2Belgium, Neatherlands8
Zone 3Romania7
Zone 3Italy8
Zone 3Bulgaria, Denmark, United Kingdom, Ireland9
Zone 4Lithuania, Latvia, Estonia8
Zone 4Sweden9
Zone 4Greece, Finland10
Zone 4France9
Zone 5Spain, Portugal9

 

Returns and Complaints

In case of the incorrect delivery and/or product damage during shipping, the buyer has an option to file a written complaint. All written complaints should be sent to webshop@didaboza.hr. The complaint must contain a short description of the claim, it has to be filed within 7 working days after the delivery and it must include clear photograph(s) supporting the claim. If your claim gets approved, the supplier will replace the ordered item(s) free of shipping charge and within 30 days of receiving your written complaint.

Sales Conditions

These conditions regulate the process of ordering, payment, delivery and returns on Dida Boža web page. The supplier presenting and selling Dida Boža products presented on this web page is Hermes International d.o.o., VAT # 81810672657, and the buyer is any online store visitor who completes the purchase and online payment for at least one (1) product. All presented prices are in croatian kunas (HRK) and include croatian tax. Buyers have the option to purchase the items in Euros (EUR), the official currency of the European Union. The exchange rate is being automatically synchronized in accordance to the medium exhange rate of the Croatian National Bank (HNB).

Safety of Your Data

This web page uses WSPay, the highly sophisticated online credit card authorization payment gateway system. Safe storage and credit card information transfers are in accordance to the highest PCI DSS standards used by all major credit card providers. Authorization of credit cards is being performed in real time. Hermes International d.o.o. protects the buyer personal data, and collects the minium information needed to fulfill the regulatory requirements; the company will regularily inform buyers on the marketing manners in which collected information will be used. The company is obliged to provide buyers with a choice between noncompliance or compliance to receiving marketing offers from Dida Boža. Should buyers grant this persmission, Hermes will observe the good business practice and attempt to make direct contacts with buyers on special occassions with meaningful and valuable promotional deals promoting Dida Boža brand only, up to five times per calendar year at most. All personal data are safely kept and are never shared with the third parties outside the Hermes company. All emloyees of Hermes International d.o.o. and associated partners are held legally responsible for respecting the good business practice.